No! You don't have to register an account or do anything other than proceed through the checkout. We'll ask for your email address so we can send everything to you including your order confirmation, tracking number, and delivery details.
If you've ordered from us previously and the system is saying your email is already registered, please contact us to resolve this issue before checking out. Or you're welcome to use an alternate email address to place this order as well.
Yes! A proof of your badge will be created by our system before you checkout. Please review this proof for accuracy prior to submitting your order. There are no changes or cancellations available once your order is placed and we do not proof-read or make any edits to your badge prior to printing, so please be sure your badge is exactly as you would like it printed before submitting your order.
Generally speaking, yes. All personalization will appear exactly as you enter it and will not be modified prior to production. However, any photos, product images, or proofs shown on our website or supplied by our team are provided as a general representation only. Colors shown on your screen, on your finished product, and on past orders that you may have received may all vary due to variety of industry factors.
Changes, cancellations, and exchanges are not available. Please be sure to review your order thoroughly, provide your complete shipping address (including your suite or apartment number), and verify all spelling and design details are correct. We will not proof-read your design, edit your order, or correct your shipping address prior to production and shipment. It will be your responsibility to place a new order if any changes are needed.
If you feel we have made an error with your order or if you have any concerns about your order, please contact us immediately so we can further discuss.
The University will be invoiced for your order. You do not need to provide payment up front or take any further action.
No, there are no changes, modifications, cancellations, returns, or exchanges available for your order since you're ordering custom printed items (custom-manufactured).
If you feel we have made an error with your order or if you have any concerns about your order, please contact us immediately so we can further discuss.
The shipping transit time (after production has been completed) will depend on the method you select and your distance from us in Texas. Economy shipping, typically via USPS First Class Mail, usually takes 2-5 business days, but can take longer (up to 10 business days). Priority shipping, typically via USPS Priority Mail or FedEx Express, usually takes 2-3 business days. UPS Ground can take 2-5 business days or longer. Delivery dates are not guaranteed, but please refer to the estimated delivery dates for each method at checkout to select the method that works best for your in-hands needs. Contact us if you have any questions on how long your order will take to arrive.
Yes! As soon as your order ships, we'll email the tracking number to you. From that email, you can even sign up to receive shipment notifications via text message right to your phone.
Once your order is delivered, you'll also receive a delivery confirmation email (and text, if enabled).
We strive for 100% accuracy when shipping orders, but we unfortunately do make occasional errors. It could simply be that we shipped your order in separate boxes and not all of them arrived yet, or it could be that we made an honest mistake, in which case we'll do whatever we need to do to make it right as quickly as possible. If you have any issues with a shipment you received, please feel free to contact us at sales@lonestarbadge.com as soon as you notice the error so we can make it right.
